System Catalogue

The system catalogue is developed and signed to clarify exactly what is covered by our application support service.

The System Catalogue takes the data collated from the Solution Audit and publishes it in a change controlled document. This enables us to definitively agree what is to be supported by the Service Support Process.

It is signed off by Apto Solutions and by our customer.

By far the most significant use of the System Catalogue is to act as a schedule to the Support Agreement. It is in effect the Configuration Management Database for the Solution under support.

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