Our support services are built upon two solid foundations.
Firstly, our expertise in configuring template based solutions is well proven and without peer, whether for input or output purposes.
Secondly, our methodological approach ensures that we gather the information necessary to gain a clear understanding of your implementation, whether or not we have been involved prior to the support engagement.
Our Helpdesk staff will have access to a VM Ware implementation of your system (where this is achievable) and recourse to the best knowledgebase in the UK. We can develop a SLA to match your business requirements, whether it is first line support for your end users, or as a second line resource for your own helpdesk to call upon. We offer out of hours availability where necessary.
The support service is based on three processes:
- Solution Audit. Before we are able to take on the task of supporting your solution, we have to build a detailed picture of what it does and how it works.
- System Catalogue. The Solution Audit is a discovery process; the System Catalogue is a document signed off by all parties that represents a complete inventory of all the component parts of the solution and its users, and together with our Support Agreement forms
- Service Support Process. Our Service Support Process is based on ITIL to ensure that it can fit your support structures.
To find out more, call us on 0845 226 3351, click on the Contact Us button.