Apto Operate for SIEM

Overview

SIEM’s are platforms that require constant tuning and maintenance to ensure system performance and health, a topic we discussed in a recent blog post. A considerable amount of time must be spent administering the platform – performing regular maintenance, such as core component upgrades, integration upgrades, patching, along with resolving data quality issues, and forwarder outages. This is to make sure the end users have a dependable platform with functioning use cases and accurate insights.​

This is especially pertinent where SIEM is being SecOps, as detective use cases rely on platform availability and speed paired with consistent stream of quality data. Without steadfast platform monitoring and maintenance, be it internal or external, you risk missing key detections, leaving gaps in your posture where you think you are covered.​

Apto Operate offers 24/7 monitoring and an in-hours service desk to proactively detect and remediate health issues on your SIEM platform. ​

Apto Operate’s automation workflows cover all the key areas of platform health. This allows our engineers to proactively maintain and administer your platform, empowering end users, and ensuring the functionality they rely on is there.

Who is it for?

• Security teams who are spending too much time and effort managing their SIEM deployments: ​

The day-to-day operational tasks described above often burden technically adept in-house security teams, shifting their focus from important engineering such as onboarding data, building detective use cases, out use cases, or analytics dashboards. Apto Operate empowers analysts and engineers to focus on what matters and utilise their proper skill set.​

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• Security teams looking to migrate from on Splunk on premise deployments into Splunk cloud:​

Splunk Cloud requires a different set of expertise and platform monitoring alerts to on-premise environments. When combined with the ongoing effort required to manage and execute a migration, organisations can struggle to administer the new cloud platform. ​

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• Organisations looking to consolidate SIEM’s following M&A activity:​

Merging multiple complex SIEMs and their integrations, is a sustained challenge. Operate validates new data flows, ensures platform performance upon expansion and provides extensive support where inevitable technical glitches and bottlenecks occur.

Key Deliverables

Daily Alerts: 24/7 automation workflows generate health alerts every 4 hours, our analysts triage and report on these.​

Perpetual Remediations: For any detections made by Operate there is included support from Splunk experts through to fix (9-5 Mon-Fri)​.

Monthly reports: All the above is wrapped into monthly strategy meeting, providing technical assurance and a discussion on work to be undertaken.​

Long term Splunk strategy: Using cumulative experience are able consult and aid development of internal data and platform strategy building out a model that reduces vendor lock and saves cost.​

Ability to augment with additional engineering effort: Apto Operate can attach an engineer to your team, using our certified consultants to augment internal technical engineering capability.

Outcomes and benefits

1. Our 24/7 monitoring and automation workflows eliminate risk of platform issues being missed or under-prioritised. This method provides technical assurance of platform health, giving confidence in insights and decisions being made on the platform.​
2. Remediations and support are delivered by our dedicated team of engineers, giving a wealth of knowledge in varying specialities. Furthermore, this provides failover against leave or illness when hiring internally.​
3. We review all the above monthly, so that we can effectively co-ordinate planning on this project and give the opportunity to steer the development and delivery of our Apto Operate.​
4. This will provide proactive technical assurance on platform functionality and insights whist also reducing workload for the internal team.