All monitoring platforms must be operated correctly. Whether carried out by a dedicated engineering team, the ops team or an outsourced model, all customers should ensure that a fit for purpose operating model is defined and followed. The Operate pillar ensures that customers have considered this critical phase.
Move from Reactive to Proactive Monitoring
Our Operate Service will help you build out a total operating model for your operational modelling platforms, whether in security or operations. Many customers view operating models as being about technology and heath checks. Whilst this is one important part of the puzzle, a true operating model covers many more aspects, which Apto can help build out. Don’t want to have to do this yourself? Then our Operate Managed Service might be what you’re looking for.
Business Objectives
Creation and maintenance of business objectives and measurable outcomes so that you are always clear what value your system should be delivering
Capability Definitions
A breakdown of the high-level capabilities required to deliver your monitoring strategy, both now and into the future. The definition should include any upstream/downstream dependencies between capabilities.
Operating Structure
An organizational definition of the required teams and personnel that will operate the platform. The role of each team and its inputs/outputs should also be defined.
Roles, Skills Definitions and Required Headcount
With reference the to the capability definitions and operating structure, all required roles should be defined, including title, role description, role skills and quantity of personnel by role. A training/skills matrix should also be defined as fulfillment of the roles may be a mix of personnel.
Operating Processes
The end-to-end operating processes of the overall platform should be defined, covering (for example): the lifecycle of content, governance and design approaches, continuous improvement , and supporting activities such as creation/lifecycle of reference architectures or designs
Architecture Function
A level of architecture support should be defined to, for example, produce standards and guidelines that are to be used in the use of the platforms. This function should also advise on, and sign off on the creation of any new functionality via an appropriate change control mechanism
Governance Function
A suitable governance function should ensure quality control, process compliance and act as the authority on ensuring that the platform continues to operate correctly and deliver the required value.
Technology Management
When considering tooling, and keeping it running, we break down the overall management into 6 phases, as described below. By examining your technology through these lenses, we enable you to have a clear, continuous view on the health of your systems.
Platform Management
Efficient platform management ensures a stable and reliable SIEM environment, reducing the risk of system failures or vulnerabilities.
Data Management
Effective data management enhances the SIEM’s ability to identify and respond to security threats by providing a comprehensive view of the organisation’s security events.
Performance Management
Improved performance ensures timely detection and response to security incidents, reducing the risk of delays or system bottlenecks.
Analytics Management
Enhanced analytics empower the SIEM to detect and respond to emerging threats more effectively, providing proactive security measures.
Reporting
Robust reporting capabilities help in communicating the security status effectively, facilitating informed decision-making and compliance with regulatory requirements.
Content Management
Tailored content management ensures that the SIEM is finely tuned to the organisation’s unique security requirements, optimising its ability to detect and respond to relevant threats.
Apto are security and operational monitoring Experts
Tailored To Your Organisation
Apto is a small but dedicated team of industry experts with over 15 years of monitoring experience. We aim to truly understand your organisation at a deep level and put your business objectives and industry-specific needs at the core of what we do. We consider your company culture, size, risk tolerance, complexity and what you are trying to implement and maintain. This ensures that the work you receive from us is specific and focused on your organisation.
Actionable and Reliable
Our tailored approach ensures that the deliverables and outputs from the discovery process are appropriate, actionable and focused. The final report from this process will allow you and your organisation to fully understand what’s next for your monitoring strategy and where to focus resources best so you know how to design, build, implement and operate your platform into the future.
The Journey Continues
Long-term operation and maintenance of operational monitoring platforms can become more difficult over time as your organisation and date requirements grow. There will be times when digital transformation or wider industry developments require redesign or redefining of your tooling and environment. Our methodology is designed to be light weight and iterative, as well as allowing customers to focus on the phase which is most relevant to them.
See how we can build your digital capability,
call us on +44(0)845 226 3351 or send us an email…