Accelio Support

Have you encountered a serious incident with your Accelio Application or a set of faults which are too many to ignore?  

Application Support
Application Support is a fully contracted bespoke, ITIL process based support service for your application. It differentiates itself as it is not only service level backed, but supported by Accelio experts, not generic helpdesk staff. Dedicated experts have detailed knowledge of your application from an audit and catalogue performed during on-boarding which is then backed by a detailed service level agreement.

This service is further enhanced with Change Request Estimation and delivery.  This service delivers total peace-of-mind for incident occurrence and scheduled (or emergency) change requests. It’s demonstrably cost effective and efficient.

 

Do you have to make changes to your Accelio Application because of new business requirements?  

Professional Services
Accelio Professional Services are reasonably scarce especially with many years experience. Therefore ad-hoc services with very short term commitment duration are very expensive and likely not be available immediately. 

Apto solutions are one of the leading experts of Accelio staff, both in quantity and expertise. Our experts can be engaged on a very short term basis provided on a Time & Materials or Fixed Priced basis backed by a comprehensive warranty period. Our process of engagement is swift and supported by a clear, detailed Statement of Work. These services can be enhanced with our Application Support Service.

Further Information

Support Process | Enquire

Top